Human Resources Training

If your employees are different, why do you train them to be the same? TSI is a human resources training company that works with your organization to elevate your culture through onsite learning events, training and coaching.

Why Manage When You Can Lead

This isn’t the typical human resources training organization, so of course this isn’t the typical ‘About’ page.

I could easily tell you all about the fact that our company doesn’t do ‘training in a box’, that’s the typical pre-written training material that you’ve probably sat in on several times over the course of your own career, but you can see that sort of thing on any number of one those other indescribably cold training sites.

Instead, I thought that I’d share a conversation I’ve had recently.

Human Resources Training Compared to Corporate Training

Well, several conversations actually, both on the same subject: Corporate Training.

That is, any in-classroom work-related training.

Like you, I’ve sat through my share of boring, moldy, decades-old information delivered in a classroom by someone who thought it would be a good idea to have me introduce myself to my fellow employees as we hadn’t done so during our other two-to-five day training classes.

Master Trainer Rk Springfield teaching a class about human resources training in Scottsdale, AZ. [Training Standards International]

In the aforementioned conversation, I had been at a ribbon-cutting for a new business in Scottsdale, AZ, when I found myself laughing and having a really good conversation with several other executives. One of them just said that he really needed the glass of wine currently in his hand because he had just had a long day of fighting every instinct inside of him in order to make it through a company human resources training.

We all laughed. Then, of course, I had to ask the question: “What was the subject?”

“Uh, how to not harass people sexually…? I think. I mean really, I was using all of my energy keeping my eyes open.”

We laughed again.

“Yeah, I hear that all of the time. There are some really boring subjects out there.”

One of the other executives then told us the story about how during her last class on utilizing her company’s new ‘reporting system’, she’d actually had to resort to pinching herself.

“Because it was so awesome and you needed to be sure you were really awake?” I’d joked.

We really laughed then.

At this point, everyone shared one horror story or another, around general networking introductions, you know; ‘what’s your name, where do you work etc.’ and the like.

When it was my turn the young exec who had begun the conversation, turned to me and asked: “What do you do Rk?”

“I’m a Corporate Trainer.”  The crowd went silent.

“Well, actually I’m a certified Master Trainer.”

Nervous glances at each other between the three of them, while the remaining fourth person suddenly found the bottom of her wine glass to be extremely interesting.

“You want to talk about boring training? I once sat in a classroom where the facilitator had his shirt sticking out of his pants’ zipper the whole time.”

The tension immediately left their faces as they laughed.

“O.K. that’s bad!” someone retorted.

After a couple more stories, Sean, one of the youngest execs in the conversation asked me “So, you’re one of those guys? Really? I can’t see you doing that kind of training.”

Not the first time I’d heard this, actually like schoolteachers, most trainers have seen someone from their class outside of the training room and had the person seem surprised that they had a life of any kind other than the training room. We do. More importantly, however, our master training staffers understand that your team does as well.

Back to the conversation.

“Yes, and I’ve done that kind of training. And had as much fun as I could, but sometimes the training isn’t about fun but about the information that needs to be conveyed. But for most trainers, corporate, and non-corporate, it’s really about passing on the knowledge.” I laughingly replied.

“What’s the difference between corporate, human resources training and non-corporate training?”

Great question.

And pretty complicated. For most people, all training is considered corporate training.

You see human resources training and corporate training have been used interchangeably for so long that many of us forget that they are done by people with very different titles.

  1. A Presenter
    1. A presenter is someone who has usually not been involved in the research, development or creation of the material to be learned. They are there to present the ideas and concepts.
  2. A Facilitator
    1. That is someone who may or may not have gotten involved in the creation of the material, but who is given some freedom as to how the information is conveyed. This person usually has an impressive amount of andragogic experiences and methods behind their learning choices.
  3. A Trainer
    1. Someone who may not have gotten involved in this specific material, but who continues to hone their craft by researching, developing, and facilitating other material. Like the Facilitator, this person usually has an impressive amount of andragogic experiences and methods behind their learning choices.
    2. They never know the journey the class will take because the route depends on the classroom interaction, who is in the room, so they know only that the final  destination will be reached.

Truth?

For me, it’s always about passing on the knowledge to others. I would rather be in a room laughing and talking to people, (most of whom spend the entirety of their time at work concentrating on reports and dealing with other people), learning about what strategies they can employ in order to love what they do more. To us, this goes beyond any monetary incentives or even much needed organizational recognition. This is about living better.

It’s one of my favorite stories. Not because of the humiliation of another human being, but because every talented trainer has this exact conversation running through his or her head almost every day. As my own companies Co-founder and COO tells me that I say just before any training session: “A trainer is only as good as his last class.”

So when that last class is less than stellar, or worse, drives its participants to drink, many trainers never get over it.

The Cruel Mistress That is Human Resource Training

And then there are days where the people in the classroom, the trainer or facilitator, and even the training content just…mesh.  On those days, it stops being a training class and elevates to being an experience.

These are the days in which the participants, even those who have worked together for years, begin to actually talk with each other, or, in some instances, begin to talk to each other again.

There have been days in which I have left a training session feeling like one of those awesome teachers from one of those movies where the teacher doesn’t play by the regular teacher rule book in order to give their class a life-changing lesson. You know the movie.

Human resource training can be amazing.

The thing is I’ve had more of those amazing days than I have ever thought possible. And each one always leaves me wanting more.

You see human resource training is like managing. If you don’t like people, it doesn’t matter how many hours you work, you won’t be happy.

Of course, when teaching a compliance level session, that’s a session in which the course materials need to adhere to either federal, state, or standard company policies, as a trainer there is only so much you can do. Compliance material has to be covered in a very specific formatted way, and the participants must leave with very specific information that has been designed to keep the organization and its employees from saying or acting in a way that may lead to actionable legal exposed.

This is human resources training.

On the other hand…

I was training for a very large organization, when the training sponsor, that is the person who either initiates or champions the training for the enterprise itself (and usually my direct contact) turned to me, and loudly whispered, “I don’t know if you’re brilliant or if you’re insane.”

I laughed.

The reason that he had to ‘whisper loudly’ was because the 35 participants in the room were busy clapping and stomping their feet while chanting.

“I told you at the beginning of the day that they would be doing this at this time, remember?”

He looked at his watch. It was 2 PM.

Earlier in the morning, at 8 am, he had approached me and said, “These guys are a pretty quiet group, so don’t expect too much out of them as far as participation goes.”

I had already met several of the people as they entered the training room. Enough to know that while they, like many of us, thought that sitting in a human resources training class could be a great learning experience, it usually isn’t, but they were committed to doing it anyway.

“Nah, Mark, these guys are going to be awesome,” I responded a bit too loudly, (on purpose) while leaning into Mark conspiratorially. “We’ll all be standing up and chanting by two.”

Six hours later, the result.

Now I should be clear. My saying that conjures up the image of Babe Ruth standing at the plate and pointing to the bleachers. And I suppose that for me, that’s exactly what it is. I’m informing the client not only of my intention to ‘hit a home run’, but also setting a very real-time standard to let him know a benchmark for when we can both consider it to have happened.

In this instance, it was chanting and shouting from his ‘reserved group’.

This doesn’t happen every class.

And this is called an experiential training class, when I or one of our other trainers walk into an organization, no matter the size, and see that the people who are sponsoring the class are so excited to help their employees that they have marketed it internally. So much so that that excitement becomes infectious enough for the Master Trainer to feel it before the session even begins. Again. This doesn’t happen every class.

But only because it can’t.

The thing that separates TSI’s classes from other classes is something we call ‘Clarity of Concept’ and having the participants actually…participate. Both are valid, both are necessary.

Clarity of concept is understanding not just the information that we are going to transfer, but also how that information fits into the client’s needs. Once we have that Clarity of Concept, we are then free to alter the information as needed in order to provide the best training possible. Defining the Clarity of Concept is one of the main reasons that experiential training tops the standard, behind the podium, human resources training.

For us, it’s always about knowing the information, learning from you, our clients, and then…swing for the fences.

Or to keep my metaphors in line…the secret is in the source, not the sauce.

Human Resources Training with Training Standards International


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